Computer hardware

Computer Support Services

The NCTS Computer Support group manages the college's computing enviroment. They are responsible for computer administration and hardware support.

Support Guidelines

The first line of defense for users is to contact their departmental IT Staff. If the departmental IT staff are either unavailable or unable to handle the problem contact the support hotline.

The support line can be reached at 863-3741 or and is monitored Monday-Friday 8:00 a.m. to 5:00 p.m.

Joseph Lanager, Senior Systems Analyst

  • Office: 153D Hammond Building
  • Phone: 814-863-4541
  • Email Joe

Holly Benscoter, Systems Analyst

  • Office: 153E Hammond Building
  • Phone: 814-863-6122
  • Email Holly

Rick Smith, IT Support Specialist

  • Office: 153F Hammond Building
  • Phone: 814-863-8428
  • Email Rick


The faculty and staff of Networking, Computing and Training Services are proud to be an organization within the College of Engineering’s Dean’s Office. This small but extremely dedicated assembly of personnel work in four groups that support the College’s educational, research, and administrative operations.

Networking, Computing & Training Services (NCTS)

149 Hammond Building

The Pennsylvania State University

University Park, PA 16802-4710